Handling HVAC Recalls: What to Do If Your System is Recalled

HVAC recalls are few and far between, but they can and sometimes do happen. You may see a recall on Facebook or the news, or you may even receive a letter in the mail directly from the manufacturer if you registered your system after purchase. Once you’re aware of the recall, there are a few things you can do to make the process simpler.

Check to See if Your System is Affected

Most HVAC recalls are very, very specific and limited only to a certain batch of units produced on certain dates. When you look up the information about the recall, or if you received a letter in the mail, you will likely be directed to the unit’s serial number, model number, and/or date of manufacture. Compare these numbers to those involved in the recall to find out if your unit is directly affected.

The HVAC Recall Includes Your Unit – What Next?

If your system is indeed affected by the HVAC recall, there’s no need to panic. Most recalls of this nature aren’t for things that are outright dangerous, which means you can probably continue using your system until the problem has been resolved. If the recall does address something that poses a danger to you, your letter (or the website hosting the recall information) will tell you what to do. Most of the time, a recall for dangerous wiring or something of the sort will require you to cut the power to your unit and not use it until the repairs have been carried out.

Who to Contact

Most of the time, you’ll need to contact the manufacturer of your unit for information about how to get repairs related to HVAC recalls. These manufacturers usually work with certain HVAC companies across the country to provide such repairs, and those companies are compensated for their time by the manufacturer. In some cases, you may be provided a list of local HVAC contractors that have been preapproved to repair your unit, as well. If this is the case, make sure you contact one of those companies and let them know your issue is related to the recall.

Consumer Responsibilities

Consumers are not responsible for any payments involved in obtaining repairs that are necessary as per HVAC recalls, but this is only true if they follow the directions and contact the right companies for obtaining those repairs. Consumers who had repairs carried out prior to the recall are typically eligible for compensation as long as they can provide a detailed record that shows the work carried out and the price that consumer paid.

HVAC recalls don’t happen often, but when they do, they often create anxiety. The good news is that manufacturers of HVAC units often go out of their way to make the processes behind obtaining the necessary repairs as quick, easy, and painless as possible.

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