Questions to Ask Before Hiring an HVAC Company

There are numerous HVAC companies in the Lakeland area, so hiring the right company for your unique task can seem daunting. The Better Business Bureau has provided consumers with a list of questions to ask an HVAC company before hiring, and you can learn more about them here.

Do You Charge for Estimates, or Is There a Service Fee?

If you’re in need of a repair or a brand-new HVAC system, this is an important question. Some companies will come to your home and provide you with an estimate on a new system or repair, including labor costs, for free. Others will charge you a service fee any time they come to your home, whether it’s to provide you with an estimate or complete a repair. This service fee may be added to parts and labor costs, which can surprise you. Be sure you ask this question before hiring an HVAC company to avoid surprise fees.

Do Your Techs Work on Commission?

Some HVAC companies pay their technicians a commission for every new HVAC system they sell. While this is certainly a great incentive, it may mean trouble for homeowners. After all, if your system only needs a simple repair, but the technician recommends a replacement system, you may find yourself spending thousands of dollars unnecessarily. While there’s nothing wrong with hiring an HVAC company that employs commissioned techs, you should always get a second opinion from a non-commissioned tech if a complete replacement is recommended.

Are Your Techs Licensed, Bonded, and Insured?

This is a very important question to ask as it takes liability for personal injury and property damage off your shoulders. If a non-licensed tech works on your HVAC system and something goes awry, you could be held responsible. The same can be said for techs who aren’t bonded and/or insured; if they get hurt while on your property, or if they cause property damage, your homeowner’s insurance may be required to cover it. That can drive up your premiums and create headaches.

Do You Offer Extended Warranties or Maintenance Plans for New Systems?

This is an important question to ask your HVAC company, as well. Almost all new systems come with a warranty directly from the manufacturer that will cover repairs due to defects, but the manufacturer typically doesn’t provide warranties to cover any problems that may arise out of incorrect installation. It’s important to find out if the HVAC company you’re considering offers a warranty of guarantee of its own. What’s more, some companies offer a free service call for the first year or two, so be sure to ask.

Does This System Offer a Tax Rebate?

You may qualify for tax credits if you purchase certain types of energy-efficient HVAC systems, so it’s important to make sure the system you purchase makes you eligible for those credits. The HVAC company you choose should be able to help you pick a system that qualifies for those rebates, but it’s also important that you don’t just take their word for it. Do your own research and find out what kind of federal and local credits are available, then purchase your new system accordingly.

When it comes to hiring an HVAC company to repair or replace your system, asking these questions can help you make the right choice and save yourself some money along the way, too. They’re all recommended by the Better Business Bureau, and they represent some of the most common issues homeowners experience when dealing with HVAC companies.

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